Before you go
10% discount with your first order
10% discount
Enter the code below at checkout to get 10% off your first order
Refund policy
RETURNS
Our policy lasts for 14 days. If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. This does not apply to defective products.
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or lost refunds (where applicable)
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at marketing@mediluxeme.com.
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Changes (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to office@brandbusiness.es and send the item to:Plaza Preciosa, 3 Entlo 30.008 - Murcia, Spain.
Shipment
To return your product, you must send them to:Plaza Preciosa, 3 Entlo 30.008 - Murcia, Spain.
Unless the product is defective, you will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than 75 Euros, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.